Getting Started
Follow this setup order to start ingesting feedback quickly and avoid integration mismatches across stores.
This guide has two goals:
- Connect your data sources so ProdRail can ingest feedback automatically.
- Verify the first feedback events arrive and are visible in your dashboard.
Recommended order: Play Store, App Store, optional In-App feedback, then final verification.
Before You Begin
- Confirm you can sign in to ProdRail and open the Sources page.
- Have an owner/admin account for Google Play Console and App Store Connect.
- Use one browser profile per account to avoid cross-account permission issues.
Setup Steps
1. Link your Google Play Store source
Add your Android App ID and upload Play service account JSON credentials from the Sources page.
See the full walkthrough: Link Your Play Store App.
2. Link your App Store source
Create an App Store Connect Team API key, then save Bundle ID, Key ID, Issuer ID, and private key in ProdRail.
See the full walkthrough: Link Your App Store App.
3. Add in-app feedback ingestion (optional)
Use your ProdRail App ID and in-app auth token to post first-party feedback from your mobile app.
API guide: Send In-App Reviews.
4. Backfill Play Store history when needed
Google Play API returns only the latest 7 days of reviews. Backfill older Play Store data with monthly CSV reports.
Backfill guide: Manual Play Store Upload.
5. Verify your first sync
- Open Feedbacks and confirm incoming rows from connected sources.
- Check Home for issue clustering after enough feedback is ingested.
- Use Sources status badges to confirm Play Store and App Store are marked Active.
Common First-Day Issues
- Wrong app/account selected while generating credentials.
- Permissions not yet propagated in Google Play Console after invite changes.
- CSV uploads failing due to package name mismatch with configured Android App ID.