Sync Apple App Store

Link your App Store Connect account so ProdRail can fetch iOS ratings and reviews and support reply workflows.

This guide has two parts:

Important: You need an Account Holder or Admin role in App Store Connect to complete this flow.

Security and account control

You can revoke or rotate any API key created for ProdRail anytime in App Store Connect.
API keys are separate from your personal Apple ID password and can be managed independently.
ProdRail uses these credentials only to sync App Store review and ratings data.

Setting Up A New App Store Connect Connection

Open App Store Connect and sign in with an Account Holder or Admin account.

You need elevated access because only these roles can create Team API keys used by ProdRail.

If your account has not enabled API access yet, go to Users and Access, open Integrations (App Store Connect API tab), then request access.

Apple reviews this request manually, so approval can take time before you can generate keys.

In Users and Access > Integrations, open the Team Keys section and select + to create a new key.

Add a clear key name (for internal reference), set access to Admin, then select Generate.

Apple does not allow editing key name or access after creation, so regenerate if changes are needed.

Save the generated Issuer ID and Key ID, then download the API key file (the .p8 file).

Apple only lets you download the private key file once, so store it securely before closing this screen.

In ProdRail, open your profile menu, go to Sources, and click on the App Store

Paste your Issuer ID, Key ID and upload the downloaded .p8 file, then select Link Account.

After saving, the app tries to connect to your App Store account and verify the credentials are valid.

Once verified, the app store will be linked and the reviews will be fetched by ProdRail.

You stay in control after linking. Revoke or rotate the key in App Store Connect anytime if your team's access needs change.